Refund policy

Jog Store Refund Policy

Thank you for shopping at Jog Store!

We want you to love what you ordered. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Window

You have 5 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

2. How to Start a Return

To start a return, please contact us at  support@jogstore.online

• If your return is accepted, we’ll send you instructions on how and where to send your package.

• Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom products or personalized items.

• Sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or Mobile Money Company to process and post the refund too.